Refunds & redos

If your portrait doesn't look like your pet, reply to your order email and we'll redo it for free until you're happy, up until it goes to print.

If your print arrives damaged or misprinted, send us a photo within 30 days and we'll reprint it at no cost.

If your order hasn't shipped by the date we gave you, we'll email you a new date and you can cancel for a full refund.